Question 1

How long does delivery take?

Accepted Answer

Standard delivery takes 3–5 business days and express delivery 1–2 business days. Orders placed before 14:00 ship the same day.

Question 2

How much does shipping cost?

Accepted Answer

Shipping prices are shown at checkout. Standard delivery is free for orders over €199.

Question 3

Which payment methods do you accept?

Accepted Answer

You can pay cash on delivery or by bank transfer. Online card payments are coming soon.

Question 4

Can I return a product?

Accepted Answer

Yes — you have 14 days from delivery to return unused items in their original packaging. See our Shipping & Returns page for the full procedure.

Question 5

How do I track my order?

Accepted Answer

As soon as your order ships we email you a tracking number. You can also see the current status of every order in your account under My Orders.

Question 6

Do I need an account to order?

Accepted Answer

No — you can check out as a guest. An account makes things easier though: saved addresses, order history and a wishlist.

Question 7

Can I change or cancel my order?

Accepted Answer

If your order hasn't shipped yet, contact us as soon as possible and we'll change or cancel it for you.

Question 8

What if an item arrives damaged?

Accepted Answer

Send us a photo within 48 hours of delivery and we'll ship a replacement immediately at no cost to you.

Frequently asked questions